Shipping policy

Shipping

Irakfziqaco
Viktor Leipi
Feuerschalenweg 5, 80331 München, Germany
Email: info@irakfziqaco.store
Phone: +49 89 24040400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Fire pits & tables

Fire glass, lighters, covers, wind guards and care cloths ship by parcel; fire bowls, fire pits and gas fire tables are heavy and ship on a pallet, the larger tables in several cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled or connected. Set units on a non-combustible surface with the stated clearances, and connect gas models via a leak-tested regulator — LPG bottles are not supplied. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.